1.If your booking attempt has failed and you are seeing a charge on your bank statement - Please note that any payments for failed bookings are immediately voided and any pending charges should automatically within 1-2 days. If you still see any charges post this time, then please email our team at customersupport@jetabroad.com.
2. Jetabroad is an online travel agency and as such the booking is made by the customer at the web site directly - we do not have an office to receive customers. Jetabroad's company headquarters are based in Australia.
3. If you have queries on visa/travel documents/requirements, please contact the corresponding embassy or government authority to ensure you will be able to travel.
4. If you have queries on baggage: if the airline allows you to pre-purchase baggage during the booking process, the option will be prompted to you during the booking process. Note ancillaries are subject to airline confirmation.
5. If you are experiencing a problem with your card or payment: the most common causes for a charge to be declined are as per below:
- a daily limit in place on your account by your Financial Institution
- a restriction in place on overseas transactions by your Financial Institution
- a fraud prevention method in place on your account by your Financial Institution
- 3DS synchronization error: banks now require payments to be approved via a verification code by the card holder, due the complexity of the systems this sometimes cause a glitch.
We suggest you contacting your bank directly to resolve any transaction problem before re-attempting the booking. If that fails, you will need to re attempt with a different card or pay via Paypal.
5. Offline bookings: we can only accept bank transfer payments for offline bookings for far departure itineraries (over 30 days) due bank processing times and security policies, unfortunately we are unable to accept credit card payment for offline quotes due security reasons.