Using the online request forms speeds up the process for all customers. If we take calls, the process slows down for all customers. The forms include your travel dates and other key information, so we can work with the airlines efficiently. We will contact you if the matter is urgent and there is a need to clarify information. Please note:
For urgent situations, we offer a local phone number at +61 2 8095 1050. Please note if your travel has already commenced you must contact the local airline office.