Using the online request forms speeds up the process for all customers. If we take calls, the process slows down for all customers. The forms include your travel dates and other key information, so we can work with the airlines efficiently. We will contact you if the matter is urgent and there is a need to clarify information. Please note:
For urgent situations, we offer the following local phone numbers. Please note if your travel has already commenced you must contact the local airline office.
- Australia: +61 2 8095 1050
- New Zealand: +64 3 288 0724
- USA: (212) 252-2153
- Europe and the United Kingdom: +44 330 808 4883
- Hong Kong: +852 3018 4026
- Ireland: +353 818 002 632
- Israel: +972 77 223 1195
- Singapore: +65 3158 2939